Please be advised, in accordance with Mayor Ron Nirenberg and Bexar County Judge Nelson Wolff stay-at-home order, the ATR San Antonio TX facility will be temporarily closed due to the COVID 19 outbreak.
To reduce the impact to our business customers all previously scheduled shipments are being rerouted to the nearest ATR facility when possible or rescheduled. Work flows currently in process at this location will be suspended as the facility initiates a series of lock down protocols designed to protect warehoused assets and the integrity of all operational procedures. ATR will continue to monitor and manage the facility in real time via secure VPN tunnels and “Smart” technologies. Additionally, several key employees will continue working from home to provide ongoing customer support and updates as needed.
Unfortunately, there will be processing and reporting delays, so we encourage any customers with time sensitive projects to alert their account managers as time permits. Customers categorized as providing “Essential Infrastructure Services” are urged to contact us immediately in the event a disruption of service interferes with their ability to perform critical tasks.
The San Antonio TX shut down is being managed by David Yamauchi who can be contacted directly at D.Yamauchi@ATrecycle.com. The facility is scheduled to close at 3:30 PM CST but as with the other ATR locations key personnel will remain on call and working from home throughout the duration of the shutdown.
All customer phone calls, inquiries, and emails will be routed to our Corporate headquarters in Pontiac IL. and answered as quickly as possible. Customer service representatives and senior level managers are available via chat during regular business hours to help answer questions at www.ATrecycle.com or call toll-free at 877-781-7779.
To summarize, ATR facilities in Las Vegas NV, Tonawanda (Buffalo) NY, Pontiac (Corporate Headquarters) IL, Birmingham, AL, Grand Rapids MI and most recently, San Antonio TX which have been temporarily closed due to mandatory closures. ATR facilities in Richmond, VA, and Salt Lake City, UT remain open as of 3/24/2020. ATR has no suspected cases of COVID 19 exposure at this time and we will remain open at the remaining facilities until further notice. San Antonio staff members have been instructed to follow all state and locally mandated social distancing protocols and we’re confident when the ban is lifted all affected ATR associates will resume operations quickly.
Please forward this message to anyone on your team affected by the mandated closure and we’ll continue to provide updates as they occur.